Legal Document

Privacy Policy

Your privacy matters to us. This Privacy Policy explains how Elegant Drivers collects, uses, protects, and manages your personal information while using our services.

Last Updated: 1 January 2025
Secure & Protected
~6 min read

🔒 Your privacy is important to us. We only collect the information necessary to provide safe, smooth, and reliable driver booking services.

01

Overview

This Privacy Policy explains how Elegant Drivers collects, uses, stores, and protects customer information when you use our website, mobile app, WhatsApp support, or driver booking services.

By using our platform, you agree to the collection and use of information in accordance with this policy.

We are committed to maintaining transparency and protecting customer privacy at every stage of the booking experience.

02

Information We Collect

To provide efficient services, we may collect the following information:

  • Name, mobile number, and email address
  • Pickup and drop locations
  • Trip schedules and booking details
  • Payment and billing information
  • GPS location during active bookings
  • Device and browser information for security purposes
03

How We Use Information

The information collected helps us improve customer experience and deliver reliable services.

  • Process and manage driver bookings
  • Assign nearby drivers efficiently
  • Provide trip updates and customer support
  • Improve website and app performance
  • Prevent fraud and unauthorized activity
  • Send booking confirmations and invoices
04

Sharing Information

We only share limited information necessary to operate our services smoothly.

  • Assigned drivers receive booking and route details
  • Payment providers securely process transactions
  • Authorities may receive information if legally required

Important: Elegant Drivers does not sell customer data to advertisers or unrelated third parties.

05

Data Security

We use secure technologies and operational safeguards to protect customer information from unauthorized access, misuse, or disclosure.

  • Encrypted communication systems
  • Secure payment processing
  • Restricted access to sensitive information
  • Regular monitoring for suspicious activity
06

Cookies & Tracking Technologies

Our website may use cookies and analytics tools to improve browsing experience, website performance, and service reliability.

Cookies help remember user preferences and understand how visitors interact with our platform.

You may disable cookies in your browser settings, although some website features may not function properly afterward.

07

Your Rights

Customers have the right to request access, correction, or deletion of personal information where legally permitted.

  • Request access to stored data
  • Correct inaccurate information
  • Request deletion of personal data
  • Opt out of promotional communication
08

Data Retention

We retain customer information only for as long as necessary to provide services, resolve disputes, comply with legal obligations, and maintain security records.

Certain financial or booking records may be retained for taxation, accounting, and compliance purposes under Indian law.

09

Policy Updates

We may update this Privacy Policy from time to time to reflect service improvements, legal changes, or operational updates.

Any major changes will be communicated through our website, app notifications, or email communication.

10

Contact Us

If you have questions or concerns regarding this Privacy Policy, feel free to contact our support team anytime.

  • Email:  info@elegantdrivers.in
  • Address:  New Delhi, India

Questions? We're Right Here

Our support team is available 24x7 to answer any questions about these terms or your bookings.