We believe refund policies should be simple, transparent, and fair. Here's exactly how cancellations, refunds, and booking adjustments work at Elegant Drivers.
💛 We try to keep things fair for everyone. Our drivers reserve time specifically for your booking, so cancellation timing matters.
This Refund Policy applies to all bookings made through Elegant Drivers via website, phone, WhatsApp, or mobile app.
We aim to provide quick resolutions and transparent refund handling for all eligible cancellations or payment-related issues.
We understand that plans can change. Depending on when you cancel, different refund conditions may apply.
Drivers may wait up to 15 minutes at the pickup point unless otherwise communicated by the customer.
Refunds may be approved under the following situations:
Certain situations are not eligible for refunds due to operational costs already incurred.
Please note: Refund approval decisions are made after reviewing booking timelines, communication logs, and operational records.
Once approved, refunds are usually processed within 5–7 business days depending on your bank or payment provider.
If your payment was deducted but the booking was not confirmed, don't worry — most banking reversals happen automatically within a few working days.
If the amount is not reversed within the expected timeframe, please contact our support team with payment details and transaction screenshots for faster assistance.
Our support team is available to help with cancellation requests, payment concerns, and refund-related queries.